FAQs

Hello, welcome to OUTORO. I'm here to answer some simple questions and hope to help you get to know us better.

 

Q:Why should I place a deposit before the campaign goes live on Kickstarter?

F:By placing a $5 deposit, you secure a spot for the exclusive Launch Day Special offer, ensuring you get the Nova Washer at the lowest possible price, saving at least $99. As a bonus, you’ll also receive a free car wash towel kit（S*1&M*1） worth $26 with your order. Please note that this limited-time offer does not apply to additional accessories. Pre-ordering through the crowdfunding campaign guarantees early access and the best value.

 

Q:Is OUTORO Nova Washer shipped worldwide?

F:Yes. Nova Washer is available for worldwide shipping.

 

Q:How many deposit orders can I make?

F:One deposit applies once per order. Purchase multiple coupons for multiple units. For example, if you want two Nova Washer units, buy two coupons.

 

Q:How do I complete the purchase with my deposit?

F:Step 1: Purchase a deposit on this page.

  Step 2: Once we're live on Kickstarter, we'll send you an exclusive link. You can then go to our project page, select your preferred exclusive rewards, and add any add-ons.

 

Q:Why should I use the same email address for the deposit and Kickstarter order?

F:We cross-match Kickstarter email addresses against our pre-order list to verify deposits and benefits. Please use the same email address for both your deposit and Kickstarter account.

 

Q:If I don't want to purchase the product anymore, how can I refund the deposit?

F:Please email support@outoro.com from the email address used to reserve the discount. We'll process your refund within 7 business days. Transaction fees may apply.

Please note:If you purchase the product, the deposit is non-refundable.

 

Q:If I have other questions, how can I contact you?

F:For any questions, contact our customer service atsupport@outoro.com. We'll reply as soon as possible.